Firstly, I must apologise for being such a diverse soul. There are readers who discovered this blog for postings about IT service management, others were drawn to it because they were interested in musings upon organisational (and other types of) psychology. I've even commented once or twice about social issues such as social luddism and racism which probably attracted others. The most recent posting was related to psychology, but touched upon phenomena currently considered to be at the far edge of the discipline - NDEs.
But buoyed by my recent talk at the Service Desk and IT Show in London (#SITS13) recently, I think it's time to go back to basics, or dare I say - back to ITSM (insert wink emoticon here). Although, with this particular post I'm going to have my cake and eat it; that is ITSM, psychology and sociology are all going to be wrapped up in one post, so it should keep all the diverse followers happy.