My career has taken many twists and turns over the years. However, in my work, technology has always been a constant. From analogue to digital electronics; assembly code through ansi C to visual languages; and desktop support into line management and ITSM. I've recently popped out of my umpteenth chrysalis and find myself fluttering my wings in the pretty garden of data and predictive analytics. ITIL seems like a distant dream (or is that nightmare?).