Techno Psycho Socio

We're on the cusp of a new decade. I've been allowing myself to think creatively about the ways in which people aspects of ITSM may...

It's been a tiring week. Firstly I had to brush up on my PHP and Javasript knowledge in order to create an online dashboard for a clien...

Change. Obama liked it, and the IT service management community like it too. It seems that change really was the hot topic of 2009. Of ...

The long months of sitting in a dusty library for twelve hours a day reading for my dissertation (topic: autonomous motivation in an IT se...

Make things fun: The technical term is intrinsic motivation . This is motivation that is based on the sheer enjoyment of performing ...

If I had a pound for every time I’ve read the word “culture” in relation to ITSM I’d probably have no need to set up Fairday Research Lim...

OK, I'll admit it. I'm only just now getting up to speed on ITIL V3. Yes, of course I've had a good awareness of it, and unde...